ORDERING INFORMATION...

How do I place an order?
Once you have found your perfect design, simply click on the order button located on the top right-hand side of the screen and follow the directions as stated. You may also call us directly at 314.324.5369 to place an order Monday thru Saturday from 9 A.M. to 6 P.M.

Do you offer a discount for large quantity orders?
With wedding invitations and baby photo birth announcements, the price per card will decrease as the quantity increases.

Will I see a proof of my order before printing?
Definitely! One of the many benefits of doing business with Flair Designery is customization. Within 24 hours of placing your order, you will received a proof for your approval via email or fax. PLEASE NOTE: PROOFS WILL NOT BE SENT if payment has not been received.

Once you receive your proof, changes and/or corrections can be made to your design. The first 2 proofs are free. If changes need to be made a third time, a $25 fee will be added to your total bill.

Will sales tax, use tax or duty be added to my purchase?
Because of our location, all orders placed within the United States and its territories will be charged sales tax.

How long will it take to receive my order?
Typically, an order can be processed, printed and delivered to you within 5-7 business days. During the holidays and busier times of the year, it may take an additional 2 days to receive your order. Every effort will be made to complete and deliver your designs as soon as possible.

What if I need my order now?
We understand that you may need your design quickly. We do offer a 3-day RUSH service for $30 on orders that do not require additional design fees.

PAYMENT INFORMATION...

What forms of payment do you accept?
Our online invoicing through Paypal Business accepts all major credit cards. You DO NOT have to be a paypal member to order through Flair Designery
 
When will I be billed for my order?
Since every order is customized, Flair Designery will bill you as soon as we receive your order. You will receive an invoice via email with directions on how to pay. If additions or credits are necessary, we will adjust your order appropriately. Payments must be received prior to receiving your proof.

How much is shipping?
We ship your designs to you for a flat fee of $12 through UPS ground. We hold all tracking numbers on all orders to ensure that your package is delivered on-time to you.

PRODUCT INFORMATION...

What color ink should I use?
Formal invitations are traditionally printed using black ink. Dark gray is also acceptable. In the past colored inks were typically not used for formal invitations. Now customers are using all ink colors for all occasions. Informal invitations can be printed using a variety of colored inks. Selection varies depending on your design choice and style.
 
Can I print on the back of my stationery?
While it is not traditional, most of our stationery can accommodate printing on the reverse side. We will be happy to review your request and determine if printing on the back is feasible. Since printing on the back of stationery requires double printing, a fee may be associated with these special requests. Contact Flair Designery at 314.324.5369 for information on availability and pricing, from 9 A.M. to 5 P.M. (CST), Monday through Saturday. 

PHOTO SUBMISSION INFORMATION...

How do I send my photos to you?
If your photos are in digital format, you can send them to us via email. If you do not have your photos in digital format and do not have access to a scanner, we will be more than happy to scan them in for you. Please contact us for the mailing address. Once we have scanned in the photos, we will return them to you with your order.

What format should my photograph be in?

If you are taking your photos with a digital camera, make sure your camera is on the highest setting before taking your pictures. Too often, we receive photos that are too small and there is nothing that can be done to make photo larger without distorting the quality. We prefer your photograph as a JPEG or TIFF file at 300dpi. If you are scanning your photos, we recommend scanning it at 300 to 600dpi, to be on the safe side. Once we have received your photos, we will let you know if there are any problems with the resolution.

CANCELLATION POLICY...ANCELLATION / RETURN POLICY:

Do you have a cancellation policy?
Yes. It depends on what stage you are in when you cancel. If we have not started on your order, then there is no charge. If we have put together your proof, there is a charge of $25. If we have already received your final approval on the proof and it has been sent to print, you will be responsible for the total order cost.

Flair Designery also reserves the right to cancel an order at any time. If an order has been placed and invoiced, and the customer does not respond within one week, the order will automatically be cancelled. We make every attempt to contact the customer during this period. A letter of cancellation will be sent the customer stating this policy.

If I am unhappy with my order, can I get a refund?
Because all work done by Flair Designery is custom, we do not offer refunds unless the issue with the order is due to our error. In order to prevent errors, we do offer proofs to all customers. Any other questions please email us!